FAQ
At KIRA Pet World, we believe great service is part of great design. If you don’t see your question answered below, our team is just a message away. Because when it comes to your pet, every detail matters – including the experience.
Orders & Payments
Can I modify or cancel my order?
Can I modify or cancel my order?
We process orders quickly, but if you need to make a change, contact us at support@kirapetworld.com within 1 hour of placing it. We’ll do our best but no promises once it’s being packed.
How can I check the status of my order?
How can I check the status of my order?
As soon as your order ships, we’ll send you a tracking number. You can track it anytime through the link in your confirmation email.
Why isn't my tracking updating?
Why isn't my tracking updating?
Tracking may take 24–48 hours to reflect updates after your package is scanned. If it’s been longer, feel free to contact us: support@kirapetworld.com
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay and Klarna (depending on location). All payments are secure and encrypted.
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship to the UK. If your country isn’t listed, reach out! We’re expanding soon!
How much does shipping cost?
How much does shipping cost?
Shipping costs depend on your location and the weight of your order. Exact rates are calculated at checkout.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders during special promos. Subscribe to our newsletter or follow us on Instagram, Facebook & TikTok to stay in the loop.
How long does shipping take?
How long does shipping take?
Typical shipping times are: 5-7 business days but we usually deliver way faster!
Note: rural areas or seasonal periods may affect timing.
Do you offer express shipping?
Do you offer express shipping?
Yes! Express options are available for certain products and destinations. If it’s available for your order, you’ll see it at checkout. Need something urgently? Contact us — we’re happy to help if we can.
How can I change my shipping address?
How can I change my shipping address?
If your order hasn’t shipped yet, send us an email at support@kirapetworld.com with your order number and the correct address. We’ll do our best to update it.
Returns & Exchanges
What’s your return policy?
What’s your return policy?
We accept returns within 14 days of delivery for unused, unwashed items in original condition and packaging — email support@kirapetworld.com with your order number to start a return.
Do you offer exchanges?
Do you offer exchanges?
We don’t offer direct exchanges at the moment. If you’d like a different size, colour, or product, we recommend returning your item for a refund and placing a new order for the piece you want. This way, you’ll get your new product as quickly as possible.
Are returns free?
Are returns free?
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package for Free.
Products & Sizing
How do I know what size to choose?
How do I know what size to choose?
Each product page has a detailed size guide. Still unsure? Email us at support@kirapetworld.com with your pup’s breed, weight and measurements — we’ll help you find the right fit.
Are your products pet safe?
Are your products pet safe?
Yes. We design every product with your pet’s comfort and safety in mind, using non-toxic materials and safe for your best friend.
How do I clean KIRA PET WORLD products?
How do I clean KIRA PET WORLD products?
Most of our products are machine washable (gentle cycle, cold water). Specific care instructions are available on each product page.
