frequent questions and answers
At KIRA PET WORLD, we want your experience with our pet art gift shop to be as smooth as possible.
This FAQ covers the most common questions
📦 Shipping & Delivery
How long does delivery take?
Delivery times vary based on your location and the product ordered:
UK 🇬🇧 3 – 5 days
EU 🇪🇺 5 – 10 days
US & Rest of the world 🌎 7 – 14 days
Express shipping is available in select countries. You’ll see the estimated delivery date at checkout & get a tracking link by email
How long does it take to receive my order?
Production usually takes 2–5 business days.
Shipping times vary by location (You will see estimated delivery times at checkout):
UK 🇬🇧 3 – 5 days
EU 🇪🇺 5 – 10 days
US & Rest of the world 🌎 7 – 14 days
You’ll receive a tracking link once your order ships.
Can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to monitor its progress in real-time.
Which shipping carriers do you use?
We collaborate with over 40 global shipping providers, including DHL, FedEx, and Royal Mail. The carrier is selected based on your location and chosen shipping method.
Do you offer Express shipping?
Express shipping is available in select countries. You’ll see the estimated delivery date at checkout & get a tracking link by email.
🔄 Returns & Refunds
Do you accept returns?
Since all our products are made to order, we don’t accept returns or exchanges. However, if there’s an issue with your order, please contact us within 7 days, and we’ll work to resolve it.
What if my order is damaged or incorrect?
If your order arrives damaged or with errors not caused by the content you provided, we’ll send a replacement at no extra cost. Please reach out within 7 days of receiving your order.
What if my package is lost?
If your package is lost in transit, contact us within 7 days of the estimated delivery date. We’ll arrange for a replacement to be sent to you.
🎨 Products & Quality
What materials do you use?
We use premium materials for all our prints and products to ensure vivid colors and long-lasting quality.
How do I take care of my print?
Keep your artwork away from direct sunlight and high-humidity areas to maintain its brilliance over time.
Are the prints eco-friendly?
Yes! We partner with local printers to reduce carbon emissions and only use responsibly sourced materials whenever possible.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but all of our products are packaged beautifully, ready for gifting.
🐶 Support & About Us
What are your opening hours?
Our team is still small, so we usually respond to emails Monday–Friday, 9am–6pm (UK time)
How you started?
What started as a passion project is now a growing brand dedicated to pet lovers everywhere.
Our mission? To bring joy to pet parents through unique, feel-good products, and to use that joy to give back.
We’re here to make tails wag, hearts melt, and communities stronger. 🐾
How can I contact you?
You can contact us via email: support@kirapetworld.com